OpenEBS in ProductionDeserves Enterprise Support.
When stateful workloads depend on OpenEBS, a storage issue can quickly become an application issue.DataCore gives your team 24/7 support, defined response SLAs, direct engineering escalation, and expert operational guidance to keep critical Kubernetes workloads running with confidence.
Exactly the support your team needs.
Community support got you this far. Production needs an escalation path.
What happens when your OpenEBS environment hits an issue your team can't afford to leave unresolved?
Problems Need Fast Answers
An alert fires. An upgrade misbehaves. Performance drops. Who do you call, and how quickly do they respond?
Issues Don't Stay in One Layer
The root cause may span K8s, CSI, networking, storage, or infrastructure. Who can troubleshoot across the stack?
No Guaranteed Response
Community help is valuable, but response times vary. Production needs escalation and accountable support.
Everything your team needs
to operate OpenEBS with confidence.
24/7 Global Support
Follow-the-sun access to Level 1 through Level 3 expertise.
Defined Response SLAs
Choose Gold, Silver, or Bronze with clear response commitments.
Direct Engineering Escalation
Complex issues move directly to engineering when deeper expertise is needed.
Cross-Stack Troubleshooting
Diagnose issues across Kubernetes, CSI, networking, and storage.
Proactive Expertise
Get guidance on architecture, operations, upgrades, and performance.
Prioritized Fixes & Backports
Production-impacting issues receive prioritized engineering attention.
Expert guidance for OpenEBS operations
From day-to-day operations to critical incidents, DataCore gives your team experienced OpenEBS expertise to call on.
Deployment Practices
Validate architecture, configuration, and deployment choices before workloads go live.
Upgrade Strategy
Plan OpenEBS and Kubernetes upgrades with less disruption and lower operational risk.
Performance Tuning
Identify bottlenecks and optimize storage behavior for the performance needs of your applications.
Cluster Sizing
Right-size capacity, resiliency, and performance as your Kubernetes environment grows.
Operational Runbooks
Build repeatable procedures for maintenance, recovery, troubleshooting, and operational events.
Same OpenEBS.
A very strong safety net.
Pick the SLA that matches the criticality of your OpenEBS environment.
Community resources are valuable. Enterprise support adds accountability.
| Capability | Community Resources | DataCore Enterprise SupportRecommended |
|---|---|---|
| Availability | Community channels and documentation | 24/7 global support |
| Response Commitment | No contractual response SLA | Defined 1hr / 4hr / 24hr SLAs |
| Escalation Path | Community-driven | Structured escalation to engineering |
| Troubleshooting | Led by your internal team | OpenEBS and cross-stack expertise |
| Bug Fixes | Community release cycle | Prioritized fixes and backports |
| Operational Guidance | Documentation and community guidance | Deployment, sizing, upgrades, tuning, and runbooks |
Frequently asked questions
What does DataCore enterprise support for OpenEBS include?
It includes 24/7 global support, defined response SLAs (Gold, Silver or Bronze), direct engineering escalation, cross-stack troubleshooting, proactive expertise on architecture, operations, upgrades and performance, and prioritized fixes and backports.
What response times are available?
You choose Gold, Silver or Bronze with clear response commitments: Gold is a 1-hour response, Silver 4-hour and Bronze 24-hour. Pick the SLA that matches the criticality of your OpenEBS environment.
Is support available around the clock?
Yes. DataCore provides 24/7 global, follow-the-sun access to Level 1 through Level 3 expertise.
How is enterprise support different from community support?
Community resources are valuable; enterprise support adds accountability. With community support there is no contractual response SLA, escalation is community-driven, troubleshooting is led by your internal team and bug fixes follow the community release cycle. With DataCore you get defined 1hr / 4hr / 24hr SLAs, structured escalation to engineering, OpenEBS and cross-stack expertise, and prioritized fixes and backports.
Who provides the support?
Engineers who understand OpenEBS, Kubernetes and storage. DataCore is a contributor and co-maintainer of the OpenEBS project and brings over 25 years of deep data storage expertise.
Can you troubleshoot problems that span more than OpenEBS?
Yes. The root cause of a storage issue may span Kubernetes, CSI, networking, storage or infrastructure, and DataCore engineers diagnose issues across Kubernetes, CSI, networking and storage.
What happens when a production issue needs engineering attention?
Complex issues move directly to engineering when deeper expertise is needed, and production-impacting issues receive prioritized engineering attention, including prioritized fixes and backports.
What operational guidance is included?
Guidance covers deployment practices, upgrade strategy, performance tuning, cluster sizing and operational runbooks. For example, you can validate architecture and configuration before workloads go live, plan OpenEBS and Kubernetes upgrades with less disruption, and build repeatable procedures for maintenance, recovery and troubleshooting.
Run OpenEBS in production
confidently.
Get 24/7 access to engineers who understand OpenEBS, Kubernetes, and storage — with defined response SLAs, direct escalation, and expert guidance for troubleshooting, upgrades, scaling, configuration, and performance.
Get enterprise support