When stateful workloads depend on OpenEBS, a storage issue can quickly become an application issue.DataCore gives your team 24/7 support, defined response SLAs, direct engineering escalation, and expert operational guidance to keep critical Kubernetes workloads running with confidence.
What happens when your OpenEBS environment hits an issue your team can't afford to leave unresolved?
An alert fires. An upgrade misbehaves. Performance drops. Who do you call, and how quickly do they respond?
The root cause may span K8s, CSI, networking, storage, or infrastructure. Who can troubleshoot across the stack?
Community help is valuable, but response times vary. Production needs escalation and accountable support.
Follow-the-sun access to Level 1 through Level 3 expertise.
Global 24/7Choose Gold, Silver, or Bronze with clear response commitments.
SLA-backedComplex issues move directly to engineering when deeper expertise is needed.
Direct escalationDiagnose issues across Kubernetes, CSI, networking, and storage.
Whole stackGet guidance on architecture, operations, upgrades, and performance.
Beyond break-fixProduction-impacting issues receive prioritized engineering attention.
Engineering-backedFrom day-to-day operations to critical incidents, DataCore gives your team experienced OpenEBS expertise to call on.
Validate architecture, configuration, and deployment choices before workloads go live.
Plan OpenEBS and Kubernetes upgrades with less disruption and lower operational risk.
Identify bottlenecks and optimize storage behavior for the performance needs of your applications.
Right-size capacity, resiliency, and performance as your Kubernetes environment grows.
Build repeatable procedures for maintenance, recovery, troubleshooting, and operational events.
Pick the SLA that matches the criticality of your OpenEBS environment.
Community resources are valuable. Enterprise support adds accountability.
Capability | Community Resources | DataCore Enterprise SupportRecommended |
|---|---|---|
| Availability | Community channels and documentation | 24/7 global support |
| Response Commitment | No contractual response SLA | Defined 1hr / 4hr / 24hr SLAs |
| Escalation Path | Community-driven | Structured escalation to engineering |
| Troubleshooting | Led by your internal team | OpenEBS and cross-stack expertise |
| Bug Fixes | Community release cycle | Prioritized fixes and backports |
| Operational Guidance | Documentation and community guidance | Deployment, sizing, upgrades, tuning, and runbooks |
Why Choose DataCore for OpenEBS Support
Get 24/7 access to engineers who understand OpenEBS, Kubernetes, and storage — with defined response SLAs, direct escalation, and expert guidance for troubleshooting, upgrades, scaling, configuration, and performance.
Get Enterprise Support